But the effect on customers is likely to be small.

"The only thing it could do to them is to have some impact on their customers for one day."

That's where the general account information on the bank's customers is kept.

We can't please everyone and we're focused on customers with different needs just now.

"I'll have to walk down the hill to wait on customers."

These sessions start off with theory and case studies of how other companies focus on customers.

What if you ignore them and focus on customers that matter?

The new focus on customers is not limited to companies that make consumer products.

Others have taken similar training jobs at department store chains, where they wait on customers.

The mature approach to strategy is not to try to force things on potential customers.